Shipping policy

By placing an order through https://aqua.shoes, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement to protect each other and to set expectations on our service.

1. General

Subject to stock availability, we endeavor to maintain an accurate stock inventory but from time to time there may be a stock discrepancy and we may not be able to fill all items at the time. of your purchase. In this case, we will contact you to find out if you prefer to wait for the replenishment of the out-of-stock item or if you prefer a voucher.

2. Shipping costs

Shipping costs are calculated during checkout based on the weight, dimensions and especially the destination of the items in your order. Payment for shipping costs will be collected upon purchase. This price will be the final price of your order for shipping costs.

3. Returns

The return conditions are available on the Return and Refund Policy page, the link of which you will find at the bottom of the page.

4. Terms of delivery

In general, orders shipped from abroad can be delivered in 7 to 14 days. However, this period may exceptionally be longer (up to thirty days). This varies a lot depending on the type of delivery selected and the supplier linked to the items contained in the order you have placed.

4.1 Shipping Time

Orders are usually processed within 2 business days of payment for the order. Indeed, we leave a period of 24 hours so that the delivery address can be modified.

Our teams contact storage locations for items Monday through Friday during normal office hours, excluding national holidays, at which time shipping will not be activated with storage locations.

When you place an order on https://aqua.shoes, the maximum shipping time is 5 working days. Orders are often sent before 5 working days. However, delivery can take up to 2-4 weeks during this disrupted period.

It is important to note the difference between shipping and delivery. Indeed, delivery corresponds to the fact of transporting items and ensuring their delivery to a destination address. While shipping corresponds to the action of sending the items from an order.

It is for this reason that, exceptionally, the delivery time can be up to 5 weeks (2 working days for order processing, 5 working days for dispatch and 4 weeks for delivery).

These are exceptional total delays but, if necessary, we will communicate it to you in order to avoid any source of inconvenience. That said, once this delivery time has passed, i.e. 5 weeks, we want to keep you satisfied.

To do this, we will offer you solutions such as resending your order at our expense or creating a gift voucher whose value will be greater than the amount of your initial order. This almost never happens, but beginning to become a victim of our success, we prefer to anticipate these types of situations and let you know what the policy is in terms of customer service.

Therefore, if you received your order confirmation email 5 weeks or more ago, please either reply to your order confirmation email or email us at hello@aquashoesfr.

And so that your email is processed as quickly as possible, we advise you to include the following information in your email:

- Your order number

- The email address used when placing your order

- Name

- First Name

- Content of your order (even approximate)

- Date of your order

If you send us an email at hello@aquashoes.fr, we also advise you to put in the subject of the email “Delivery time - Your order number”.

Example: “Delivery time - 125698”

Members of https://aqua.shoes dedicated customer service sites will respond to you within 24 business hours by email to address your situation.

4.2 Change of delivery address

For delivery address change requests, we are able to modify the address at any time before the order is dispatched.

4.3 Post Box Shipping

https://aqua.shoes will only ship to PO Box addresses using postal services. We are unable to offer courier services to these locations at this time.

4.4 Shipping Military Addresses

We are able to ship to military addresses through the USPS. However, we are unable to offer this service using courier services.

4.5 Out of Stock Items

If an item is out of stock, we will contact you to find out if you would prefer to wait for the restocking of the out-of-stock item or if you would prefer a voucher. This voucher will have a value greater than the amount of your initial order.

4.6 Delivery time exceeded

If the delivery time has exceeded the expected time, please contact us at the email address at hello@aquashoes.fr so that we can process your request.

5. Notification tracking

Upon shipment, you will receive a tracking link from which they can track the progress of their shipment based on the latest updates made available by the shipping service provider.

6. Packages damaged in transit

If you find that a package is damaged in transit, please, if possible, reject receipt of the delivery and contact our customer service. If the package has been delivered without you being present, please contact our customer service at the email address at hello@aquashoes.fr.

7. Duties and Taxes

7.1 Sales tax

Sales tax has already been applied to the price of the goods as shown on the sites https://aqua.shoes when passing of your order.

7.2 Import duties and taxes

Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and https://aqua.shoes encourage that you are aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to https://aqua.shoesatows the customer's expense, and the customer will receive a refund for the value of the goods paid, less the cost of return postage. The cost of the original shipment will not be refunded.

8. Cancellation

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been shipped, please refer to our refund policy at the bottom of the page.

9. Insurance

Packages are insured against damage and loss up to the value declared by the carrier. The loss is recorded in the event that the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid.

Indeed, https://aqua.shoes has experienced too many customer cases unfortunately dishonest announcing not to have been delivered only to base ourselves only on the words of the customer.

However, https://aqua.shoes will do its utmost to satisfy you by returning the items of your order at its expense or offering you a gift voucher whose value will be greater than the amount of your initial order.

9.1 Process for packages damaged in transit

We will proceed to a refund or replacement by applying the Return and Refund Policy, the link of which you will find at the bottom of the page.

9.2 Process for packages lost in transit

In the event that the postal service confirms a loss in transit, https://aqua.shoes will do its best to satisfy you by returning the items to you. order at his own expense or offering you a gift voucher whose value will be greater than the amount of your initial order

10. Customer Service

For all customer service inquiries, please email hello@aquashoes.fr