▷ FAQ
0️⃣ Return of product(s) + Refund
Beyond the legal right of withdrawal of 14 days, we are able to accept a return only in the event of a proven defect in the product. Our items undergo quality checks before each shipment. However, if your products have any defect, send us a photo of the product in question (in the original packaging if possible) to hello@aquashoes.fr accompanied by your order number.
Once the return has been validated by our team, please follow these instructions:
✔️ Choice 1: The item(s) must be returned to the following address:
COMPANYM
Mr. Micallef
26 street of the strong house
38460 Villemoirieu
France
✔️ Choice 2: You can send the package by World Relay at the following address:
Choice of Relay Point : LOCKER 24/7 CARREFOUR MARKET CR - Lyon Road 38460 Villemoirieu - France
RECIPIENT : COMPANY - Mr. Micallef - 26 street of the strong house - 38460 Villemoirieu - France
⚠️ Refund conditions :
❗️ The order number must be indicated
❗️ The item must be unused and in new condition. It must also be in its original packaging.
❗️ You will be responsible for paying your own shipping costs. to return your item(s). Shipping charges are non-refundable.
✅ If everything is in order, we will immediately proceed with the refund and depending on your bank it may take a few days.*
1️⃣ Order
👉 How can I order a product?
We make the purchasing process as easy as possible:
- You select the desired product(s)
- Click on "add to cart"
- Click on the shopping cart icon at the top right (your basket) to finalize your purchase.
👉 How can I confirm that my order has been validated?
When you have made the payment, you will receive a few moments after an order confirmation email. We invite you to check your spam, and indicate the address hello@aquashoes.fr as a reliable sender in order to receive all emails regarding the shipping and delivery of your order.
Naturally, if you do not leave your email address you will not have access to information about the different stages of your order.
👉 How can I track my package?
You can track the various stages of delivery of your order by clicking on "Track my package" at the bottom of the home page.
👉 When will I receive my order?
The processing of your order, the Manufacturing of products and delivery (free of charge) require our team a maximum of 7 to 10 days in a normal context. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
👉 What size should I choose?
Shoe sizes vary depending on the model. A size 39 of a model A may fit you while a size 39 of a model B may fit completely differently.
To guide you towards the right choice, on All product sheets include a size guide. This way, you can measure your foot and select the right size.
👉 What payment cards are accepted?
Shopify Payment is our payment operator. Shopify Payment allows you to pay specifically using your bank card by filling out our payment form (card number, validity, etc.)
For you as a buyer, Shopify Payment does not require any registration; it is completely invisible and you will only deal with your bank regarding your purchase, just as if you were buying with your card from any merchant.
What bank cards are accepted by Shopify Payment with card payment?
The following cards are accepted:
💳 MasterCard
💳 Visa
💳 American Express
💳 Paypal
2️⃣ Delivery
👉 Collection from Mondial Relay point
Your package is made available at the Collection Point for a limited period of 14 calendar days. Beyond this period, the package will be returned to Aquashoes.
The parcel will be handed over in person, upon presentation of your proof of identity. In the event of an impediment, a person of your choice with your identity document and their own will be able to collect the parcel.
Collection Points are not authorized to manage post-delivery activities (returns, after-sales service, withdrawal, etc.). If necessary, you can contact customer service.
If delivery is not possible at the selected relay point on the day of delivery, the package will be dropped off at another Mondial Relay point as close as possible to the initially selected relay point. Information regarding this new relay point will be sent to you by email or text message if applicable.
👉 Who are we?s logistics providers?
We do not have any exclusivity regarding our logistics providers. As for delivery to your mailbox, we most frequently operate with The Post Office, Private Package, Colissimo And World Relay.
👉 I have not received my order
A delivery problem? Lost or broken package? With our secure delivery, Aquashoes takes care of disputes for you. The satisfaction of our customers is our priority. We do not blame the carrier by leaving you to "sort it out". We assume full responsibility by automatically sending you a new package at our expense. Do not hesitate to contact us by email (hello@aquashoes.fr). Our team will do its utmost to meet your expectations.
👉 My order is not complete
If your order includes multiple items, they may be shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.
👉 How much does delivery cost?
We deliver our products for free anywhere in the world without any minimum quantity.
👉 My package is late, what to do?
The passage of your parcel through customs (standard procedure) can be done very quickly as it can require more time, Aquashoes has no authority over them. Also, public services such as the Post Office may at certain times be overloaded (Covid, Chinese New Year, Black Friday, Christmas, Sales) or understaffed (summer period). If this is the case, Your package will arrive a few days later.
3️⃣ Use & Maintenance
👉 How do I wash my shoes?
Water Shoes lightweight that you can find in the "Beach Shoes" collection are machine washable at 30°
The water shoes from the "Sport Water Shoes" collection can be washed with a brush, sponge or damp cloth.
For all models and after each use in salt water, it is recommended to Systematically rinse your shoes with clean water. Salt water is very aggressive, this will preserve the durability of your shoes.
👉 Are the shoes waterproof?
Our models are neither waterproof nor waterproof. If you fully immerse your foot in water, your foot will be wet. The main purpose of water shoes is to evacuate water as quickly as possible to preserve your comfort.
👉 The shoes are they compatible with the use of fins?
None of our shoes are designed to be used with fins.
👉 Can these shoes be used in a swimming pool? for aquafitness or aquabiking?
Certain model from the collection "Shoes of Beach" are perfectly suited to this type of activity. However, we recommend that you wash them in clean water after each use to limit their degradation due to chlorine.
👉 Wanting to buy these shoes to protect my feet from sea urchins/corals, I wanted to know if they were really effective?
Yes, all our models are equipped with a rigid sole that will also protect you from stones, hot sand or broken glass.
4️⃣ Cancelation & Back
👉 Can I change or cancel my order?
Yes, as long as your order has not been shipped. If the order has already been shipped, the cancellation fee will amount to 40% of the purchase price. Do not hesitate to contact us by email (hello@aquashoes.fr). Our team will do its utmost to meet your expectations.
👉 My item is too big or too small
All our items have their specified size/sizing to avoid this kind of inconvenience to our kind customers. Our team has taken care to measure each item and add a size chart on each product sheet. Therefore, the buyer assumes full responsibility for products that are too small or large. However, we know that purchasing such an item can cause great frustration. Do not hesitate to contact our customer support by email (hello@aquashoes.fr). We will do everything possible to satisfy you (by offering possible compensation for example).
5️⃣ Security
👉 Is my information secure?
Yes! The "HTTPS" present in our store URLs demonstrates the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. It is the best way to protect your data and protect yourself against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.
👉 What payment methods do you accept?
Your security is our priority. Our site only offers secure and safe payment methods. We accept:
💳 Credit cards
💳 Debit card
💳 PayPal*
*As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.
Your bank details or credit card information will not be shared with us under any circumstances. All payments are protected by a 128-bit SSL encrypted payment processor. We do not accept checks.
6️⃣ Partnership
👉 I want to become a reseller
You can contact us at hello@aquashoes.fr
👉 I am an Influencer, do you accept partnerships?
You can contact us at hello@aquashoes.fr
7️⃣ Other questions
👉 Where are our products manufactured?
To date, all our models are manufactured in Asia. Indeed, today there is unfortunately no manufacturer of water shoes / aquatic shoes in France, or in Europe for that matter. We proceed in the same way as Adidas (German brand), Nike (US brand) or Decathlon, Intersport, etc. (French brands) who import all of their production from Asia. On platforms such as Amazon as well, all models naturally come from Asia. On the other hand, we claim to be a French store, made up of staff based in France.
It is also thanks to this model that we can offer you an attractive quality/price ratio!
👉 Can I combine my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
👉 I received an import tax
We ship our products worldwide legally. However, the buyer is responsible for any import taxes in their country, we are not responsible for this.
