Reimbursement policy

Our automatic refund policy is 14 days. If the above time has passed since your purchase, unfortunately we cannot offer you a refund or exchange.

In addition, we only process orders 24 hours after they have been placed in order to be able to modify errors and changes in customer opinions. Once this period has passed, if the order has been processed, we will no longer be able to reimburse you in the context of a change of mind before the product has been delivered, received and returned to the address provided.

To qualify for a return on your order, your item must absolutely be unused and in the same condition that you received it. It must also be in the original packaging in order to be returned at your expense to the address we will give you.

If you receive an item and you say the item is in bad condition and you want a refund but you refuse to send a photo of the item you received, you will obviously be requested to send the item to a specific address so that the item in your order can be inspected.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as soon as possible.

This may seem excessive as a procedure. However, some people have been dishonest and based on past experience, we can no longer take our interlocutors at their word. We're sorry about that and know that we do our best for each return case and for each refund request.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at hello@aquashoes.fr.

Sale items (if applicable)

In the case of sale items, if there is a refund, the refund will be made on the price of the sale item and therefore paid by the customer and not at the price during the normal period.

Exchanges (on if applicable)

We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to hello@aquashoes.fr so we will give you the address for sending the article.

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be emailed to you.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item

Shipping

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $30, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.